Refund & Cancellation Policy

01 Subscription Terms

Subscriptions are prepaid and non-transferable. Each subscription is valid for one student account. The subscription period begins on the date the access code is activated, not on the date of payment.

New modules released during your active subscription period are automatically included at no extra charge.

02 Refund Eligibility

We offer a fair refund window to build trust with students and parents. Refunds are available under the following conditions — all conditions must be met simultaneously:

• The refund request is made within 48 hours of the original payment.
• The access code has not been activated on the platform.
• The student account has not been used to attempt any questions.

Once any module is accessed — even a single question attempted — the subscription is considered consumed and no refund will be issued.

Technical exceptions: If you are unable to access the platform due to a fault on our side (server downtime, incorrect access code issued, etc.) and we are unable to resolve it within 72 hours, you are entitled to a full refund regardless of the 48-hour window.

Duplicate payment: If you accidentally made two payments for the same subscription period, the duplicate amount will be refunded in full within 7 working days upon verification.

03 How to Request a Refund

04 Processing & Timeline

• Decision: Within 24 hours of receiving your request.
• Initiation: Within 2 working days of approval.
• Credit to account: 5–7 working days depending on your bank or payment provider.
• Refunds are returned to the original payment method only. We cannot refund to a different account or payment method.

05 Cancellation Policy

aiGodess subscriptions are monthly and do not auto-renew. Each month is a fresh subscription. There is no lock-in period.

• You may stop subscribing at any time simply by not renewing the following month.
• Your access continues until the end of the 30-day period you have paid for.
• No penalty or fee is charged for not renewing.
• Cancellation of an active month does not entitle you to a pro-rata refund for unused days.

06 Disputes

If you are dissatisfied with our refund decision, you may:

• Escalate to our Grievance Officer at principal@aigodess.com — we will review within 7 working days.
• File a complaint with the National Consumer Helpline: 1800-11-4000 or at consumerhelpline.gov.in.
• Raise a dispute directly with Razorpay through your payment confirmation.

All disputes are subject to the jurisdiction of courts in Kottayam, Kerala, India. Applicable law: Laws of India.

07 Contact for Refunds